RNP Real Estate

General Terms and Conditions for Real Estate Brokerage Services

Real Estate Company: RNP Real Estate, Anja Jenko s.p., Cesta 24. junija 23, 1231 Ljubljana – Črnuče, registration number: 9922369000

Pursuant to the Real Estate Brokerage Act (ZNPosr) and the Code of Obligations (OZ), has adopted the following

(hereinafter: Real Estate Company)

General Terms and Conditions for Real Estate Brokerage Services

1 Introductory Provisions

1.1 These General Terms and Conditions for Real Estate Brokerage Services (hereinafter: the General Terms and Conditions) govern the legal relationship between the Real Estate Company and the Client.

1.2 The General Terms and Conditions form an integral part of every brokerage agreement concluded between the Real Estate Company and the Client. The service price list of the Real Estate Company and a copy of the insurance policy also form an integral part of every brokerage agreement.

1.3 In the event of any discrepancies between the provisions of the brokerage agreement and the provisions of the General Terms and Conditions, the provisions of the brokerage agreement shall prevail.

1.4 The provisions of the General Terms and Conditions also apply to offers, pro forma invoices, and other services arising from the business relationship between the Company and the Client.

2 Definitions

2.1 The terms used in these General Terms and Conditions have the following meanings:

Real estate agent means a natural person who performs brokerage activities for the Real Estate Company on the basis of an employment contract or other legal basis, holds a licence issued by the competent ministry to perform brokerage activities, and is entered in the register of real estate agents kept by the competent ministry.
Real Estate Company means a commercial company that, as a business activity, provides real estate brokerage services.
Real estate brokerage means the performance of a registered profit-making activity of real estate brokerage, whereby individual brokerage transactions include all activities involved in establishing contact between the Client and a Third Party, as well as negotiations and preparations for concluding contracts whose subject is a specific property, such as a purchase, sale, lease, tenancy, or other contract relating to a specific property.
Client means a natural or legal person who concludes a brokerage agreement with the Real Estate Company and for whom the Real Estate Company provides real estate brokerage services.
Third Party means a person whom the real estate agent seeks to bring into contact with the Client in order to negotiate with the Client for the conclusion of a specific contract relating to a property.
The Client’s immediate family members are the Client’s spouse or a person with whom the Client lives in a de facto partnership, in accordance with the regulations on marriage and family relations, their children or adopted children, parents and adoptive parents, and persons whom the Client is legally obliged to support.
Brokerage agreement means a written agreement concluded between the Real Estate Company and the Client, under which the Real Estate Company undertakes to use its best efforts to find and bring the Client into contact with a Third Party with whom the Client will negotiate the conclusion of a specific contract whose subject is a property, and the Client undertakes to pay the Real Estate Company for the brokerage if the contract is concluded.

3 Brokerage Services

3.1 The Real Estate Company provides brokerage services in relation to:

the sale or purchase of a property,
letting, leasing, tenancy, or
another contract whose subject is a property.

3.2 The brokerage services referred to in clause 3.1 include, in particular, the following activities performed by the Real Estate Company for the Client, if and to the extent required by the circumstances of the individual transaction:

accepting an order for brokerage in legal transactions whose subject is a specific property, such as a purchase, sale, lease, tenancy, or other contract relating to a specific property;
verifying the Client’s identity by inspecting an identity document and public records;
obtaining the Client’s contact information for the purpose of establishing contact with a Third Party (full name/company name, address/registered office, telephone, fax, email, etc.);
obtaining personal and/or identification data of the Client or the Third Party for the preparation of the contract document whose subject is a property (full name/company name, address/registered office, registration number, tax number, bank account number and/or transaction account number);
preparing a real estate brokerage agreement specifying the scope of brokerage services, a proposed amount of the brokerage fee, payment terms, and other elements in accordance with the law governing real estate brokerage;
providing the Client and the Third Party with an explanation of market conditions relevant to determining the property price or rent;
informing the Client and the Third Party of the content of regulations relevant to the valid conclusion of the contract for which the Real Estate Company is acting as broker;
informing the Client and the Third Party of the amount and type of tax liabilities, any costs of notarial services, land register entry costs, and any other costs related to concluding the contract;
determining the actual condition of the property through a careful inspection of the property;
determining the property’s ICT and utility infrastructure, reviewing the condition of the surroundings, and identifying other characteristics of the property;
determining the legal status of the property based on data from official records and public registers (in particular the land register, land cadastre, and building cadastre, or, if the property is not entered in the land register, based on documents evidencing ownership, other real and contractual rights, and other legal facts);
providing written notice to the Client and Third Parties of any apparent material defects and legal defects identified during the review of the actual and legal status of the property;
informing the Client and the Third Party of risks arising from an unsettled legal status of the property, in particular third-party rights in the property, public-law restrictions, etc.;
preparing an appropriate advertising strategy and carrying out customary advertising of the property;
presenting the property and its key features to the Third Party, organising and conducting viewings, organising meetings between the Client and the Third Party, and providing contact details—defined in the brokerage agreement by the individual to whom the data relate—to the Third Party or the Client when both demonstrate serious interest in negotiating the conclusion of a contract whose subject is a property;
ongoing and up-to-date telephone, written, and online communication with the Client and Third Parties, and ongoing updates to the Client regarding the brokerage services performed;
assisting in negotiations for the conclusion of the contract for which the Real Estate Company is acting as broker.

3.3 The brokerage fee covers the costs of performing the activities referred to in clause 3.2.

3.4 After receiving written notice from the Real Estate Company that contact has been made with a Third Party, the Client must, within 3 days of such notice, notify the Real Estate Company in writing that a competing real estate company had previously already brought the Client into contact with the same Third Party. Otherwise, it shall be deemed that the Real Estate Company brought the Client into contact with the Third Party.

4 Additional Services

4.1 The Real Estate Company may provide additional services for the Client if agreed with the Client in the brokerage agreement or by a separate written order constituting an addendum to the brokerage agreement.

4.2 Additional services include, in particular:

preparation of a contract whose subject is a property by a university graduate lawyer, attorney-at-law, or notary;
representation in procedures for obtaining consents, permits, and other documents required to conclude a contract whose subject is a property,
arranging a property valuation;
representation in tax proceedings;
arranging the legal status of the property;
holding funds in an escrow account;
safekeeping of documents;
preparation of a handover report upon taking over or handing over the property;
carrying out the handover upon taking over or handing over the property;
notifying the property manager and suppliers of a change of owner or payer;
conducting negotiations on related transactions;
obtaining documents that the Client does not have,
other services performed at the Client’s request in connection with real estate.

4.3 The scope and price of additional services shall be determined in the brokerage agreement or a subsequent written order, in accordance with the Real Estate Company’s price list in force at the time.

4.4 The Real Estate Company is entitled to payment for additional services performed even if the contract whose subject is the property is not concluded.

5 Brokerage Fee

5.1 The amount of the brokerage fee shall be agreed by the Real Estate Company and the Client in the brokerage agreement.

5.2 The brokerage fee does not include the costs of notaries, taxes and/or tax liabilities related to the property, court and administrative fees, fees for certificates, consents, decisions, and permits required to conclude the contract, or the costs of additional services.

5.3 The brokerage fee does not include the costs of notarial services, taxes, court and administrative fees, fees for certificates and permits required for the valid conclusion of the contract, or the costs of additional services under clause 4 of these General Terms and Conditions.

5.4 The Real Estate Company acquires the right to the brokerage fee when the contract in the conclusion of which it acted as broker is concluded.

5.5 The Real Estate Company may not demand even partial payment of the brokerage fee before the conclusion of the contract whose subject is the property.

5.6 The Real Estate Company shall invoice the Client for the brokerage fee on the basis of the concluded brokerage agreement.

5.7 The Real Estate Company is entitled to the full brokerage fee even if the Client or the Third Party later withdraws from the already concluded contract whose subject is the property.

5.8 The Real Estate Company and the Client may agree that the Real Estate Company is entitled to the brokerage fee also in cases where the Client independently finds a Third Party with whom the Client concludes the contract that was the subject of the brokerage.

5.9 The Real Estate Company is entitled to the brokerage fee also in cases where the Client or the Client’s immediate family member concludes a contract whose subject is a property with a Third Party with whom the Real Estate Company brought the Client into contact, provided that such contract is concluded within six months after termination of the brokerage agreement.

5.10 In the case of an exchange of property, it shall be deemed that two transactions have been carried out. If the same property is first let and then sold, the Real Estate Company is entitled to a brokerage fee for the letting and for the sale.

6 Reimbursement of Actual Costs

6.1 In certain cases where it is not entitled to a brokerage fee and this is agreed in the brokerage agreement, the Real Estate Company is entitled to reimbursement of actual costs incurred in connection with the provision of services.

6.2 The Real Estate Company is entitled to reimbursement of actual costs in the following cases:

if the Client independently establishes contact with a Third Party with whom the Client concludes a contract relating to the property,
if the Client concludes a contract relating to the property through the brokerage of another real estate company,
if the Client unilaterally terminates the brokerage agreement before the expiry of the period for which it was concluded,
if the Client does not conclude a contract with a Third Party for reasons attributable to the Client.

7 Protection of the Interests of the Client and the Third Party

7.1 In providing real estate brokerage services, the Real Estate Company must inform the Client in an appropriate manner of all circumstances that are important for the realisation of the Client’s interests.

7.2 The Real Estate Company must also appropriately protect the interests of the Third Party whom it has brought into contact with the Client for negotiations on a contract whose subject is a property, and act impartially, except where, based on an explicit agreement with the Client, it represents only the Client’s interests. Where, based on an agreement with the Client or investor, the Real Estate Company represents exclusively the Client’s interests in the brokerage, it must clearly and in writing warn the Third Party with whom it brought the Client into contact that it is acting in the role of a representative and not a broker.

7.3 For the purpose of protecting the interests of the Client and Third Parties, the Real Estate Company has the right to make appropriate inquiries and, insofar as permitted by regulations, obtain from the Bank of Slovenia data on blocked transaction accounts of natural persons acting as Clients or Third Parties in real estate transactions.

7.4 Where the Real Estate Company provides brokerage services for a Client who wishes to remain anonymous, the Real Estate Company is not obliged to disclose the Client’s identity to the Third Party wishing to conclude a legal transaction with the Client until the conclusion of the contract whose subject is the property.

8 Escrow Account

8.1 In connection with the performance of a contract whose subject is a property, the Real Estate Company may accept funds from the Client or a Third Party for safekeeping if it has concluded an agreement with a bank for the maintenance of an escrow account and if the Client or Third Party authorises it to do so in writing.

9 Professional Liability Insurance

9.1 The Real Estate Company has professional liability insurance for damages. The insurance covers liability for damages that may arise to the Client or a Third Party due to a breach of the real estate brokerage agreement within the territory of the Republic of Slovenia. The name of the insurer, the insurance policy number, and the insured sum are stated in the brokerage agreement.

10 Exclusive Brokerage Agreement

10.1 If the Client and the Real Estate Company conclude an exclusive brokerage agreement for a specific property, the Client may not, during the term of the agreement, conclude a brokerage agreement with a competing real estate company in relation to the same property, nor advertise or sell the same property through any Third Party. The Client undertakes to provide the Real Estate Company with information about all clients or other persons who have made personal contact with the Client in relation to the property that is the subject of the exclusive brokerage agreement. If the Client fails to fulfil its obligations or breaches them, the Client must pay the Real Estate Company all actual costs incurred and compensate any damages that may have arisen. The amount of costs is defined in the Real Estate Company’s price list.

10.2 The Real Estate Company and the Client may agree to sign a brokerage agreement designating the Real Estate Company as the sole broker, by expressly defining it as the sole broker in the brokerage agreement. In this case, for the duration of the brokerage agreement, the Client may not conclude a brokerage agreement with another real estate company or another real estate agent.

11 Transfer of Brokerage Services

11.1 By agreement with the Client, the Real Estate Company may transfer brokerage services to other real estate companies.

11.2 In the event of a transfer of brokerage services to another real estate company, the Client remains in a contractual relationship only with the Real Estate Company with which it concluded the brokerage agreement, and the Real Estate Company must provide the Client with a list of the real estate companies to which it is transferring the order.

12 Other Obligations of the Client

12.1 The Client must provide the Real Estate Company with all available documentation relating to the property that is the subject of the brokerage (in particular proof of ownership, a land register extract, contracts, a building permit, location information, and all other documents).

12.2 If the Client does not have the documentation and documents, or if they are not in order, the Real Estate Company shall obtain and/or arrange them on the basis of an order for additional services. The costs and fees for obtaining or arranging the documents are not included in the brokerage fee and shall be paid by the Client as an additional service.

12.3 The Client warrants the truthfulness, accuracy, and completeness of the information and/or documentation provided.

12.4 The Client must immediately, and no later than within 8 (eight) days of the change, notify the Real Estate Company in writing of any change in the Client’s interests (sale price, move-in date of the property, etc.) and of any change in the actual or legal status of the property.

12.5 If the Client markets the property independently or through competing real estate companies, the Client shall market the property under the same terms as agreed in the brokerage agreement;

12.6 If the Client, independently or through the brokerage of a competing real estate company, finds a Third Party with whom the Client concludes a contract or preliminary contract whose subject is a property, the Client shall immediately, and no later than within 8 (eight) days of concluding such contract or preliminary contract, notify the Real Estate Company in writing and provide it with a copy of such contract.

12.7 The Client undertakes and warrants that negotiations with a Third Party referred to the Client by the Real Estate Company regarding the sale of the property shall take place exclusively in the presence of a representative of the Real Estate Company.

12.8 Throughout the term of the brokerage agreement, the Client shall actively cooperate with the Real Estate Company in the sale of the property and shall also make efforts to ensure that the property can be sold as quickly as possible. If the Client does not allow the Real Estate Company to show the property to a Third Party without the Client’s presence, the Client must be available to the Real Estate Company most of the time so that the Third Party can be shown the property together with the Client.

12.9 The Client shall settle the brokerage fee with the Real Estate Company immediately after the conclusion of the contract that is the subject of the brokerage.

12.10 If the Real Estate Company informs the Client of an offer received from a Third Party regarding the property, the Client shall provide a written statement of acceptance or rejection of the offer within 3 days.

12.11 The Client is obliged to obtain everything necessary to ensure that the conditions under the Energy Act for the successful completion of brokerage in real estate transactions are met; namely, in the sale of a building or part thereof, or when concluding a lease agreement, the owner must, before concluding the relevant agreement, ensure that the energy performance indicators of the building or part thereof from the energy performance certificate are stated already in the advertisement. The Real Estate Company is not responsible for advertising a property without publishing the data from the energy performance certificate.

13 Unfair Conduct by the Client

13.1 The Client is obliged to compensate the Real Estate Company for all damages incurred due to the Client’s breach of contractual obligations.

13.2 In particular, the following conduct by the Client shall be deemed serious breaches of the brokerage agreement:

the Client, without justified reasons, prevents the Real Estate Company from conducting property viewings;
the Client breaches the exclusivity agreement under the brokerage agreement;
the Client markets the property independently or through other real estate companies under more favourable terms than those agreed in the brokerage agreement;
the Client fails to notify the Real Estate Company, or fails to notify it in a timely manner, of the conclusion of a contract or preliminary contract whose subject is a property with a Third Party found independently by the Client, or fails to provide, or fails to provide within the deadline, a copy of the contract whose subject is the property;
the Client, contrary to good faith and fair dealing, does not enter into negotiations for the conclusion of the contract, or without justified reason refuses to conclude a contract whose subject is a property with a Third Party with whom the Real Estate Company brought the Client into contact;
the Client discloses to Third Parties information and data of a confidential nature that constitute a business secret.

14 Right to Obtain Information

14.1 If the Client withdraws from the brokerage agreement or does not conclude the contract whose subject is the property, the Real Estate Company may make inquiries regarding any contract that may have been concluded.

15 Obligations under the Act on the Prevention of Money Laundering and Terrorist Financing

15.1 In accordance with the Act on the Prevention of Money Laundering and Terrorist Financing, when establishing business relationships and carrying out transactions above the legally prescribed amount, and in other cases specified by regulations, the Real Estate Company is obliged to conduct customer due diligence, which includes:

establishing and verifying the customer’s identity;
establishing the customer’s beneficial owner, if the customer is a legal person;
obtaining information on the purpose and intended nature of the business relationship or transaction, and other information required by law;
regular, diligent monitoring of the business activities carried out by the customer with the Real Estate Company.

15.2 The Client acknowledges that, for the purpose of fulfilling its obligations under the previous clause, the Real Estate Company has the right to obtain and verify (including by inspecting an identity document) the following personal data of the customer and the customer’s legal representative:

full name,
address of permanent or temporary residence,
date and place of birth,
EMŠO,
tax number, and
the number, type, and name of the issuer of the official identity document.

16 Protection, Processing, and Use of Personal and Confidential Data

16.1 All information and data obtained by the Client from the Real Estate Company are confidential in nature and constitute a business secret, except for information and data that are publicly available.

16.2 For the purpose of fulfilling obligations under the brokerage agreement and obligations imposed on the Real Estate Company by the Act on the Prevention of Money Laundering and Terrorist Financing, the Real Estate Company may, in accordance with the regulations governing identity cards and travel documents, inspect and copy data from an identity document (full name, address of permanent or temporary residence, date and place of birth, EMŠO, tax number, and the number, type, and name of the issuer of the official identity document).

16.3 Where expressly required by the nature of a specific transaction (e.g., notarisation of the signature of the Client or a Third Party, etc.), the Real Estate Company may, on the basis of the holder’s written consent specifying a predetermined purpose, photocopy the holder’s identity document.

16.4 On the photocopy of the identity document, the Real Estate Company shall indicate:

that it is a photocopy,
its name,
the expressly specified purpose of photocopying,
the legal basis for photocopying – the clearly evident written consent of the holder of the identity document.

16.5 The Real Estate Company undertakes not to further copy the Client’s identity document. The Real Estate Company may not store a copy of the identity document in electronic form.

16.6 The Real Estate Company undertakes to protect all personal data in accordance with personal data protection regulations. All personal data shall be used solely for the purpose of concluding, performing, amending, and terminating the brokerage agreement and the contract whose subject is the property. For any use of personal data for other purposes, the Real Estate Company shall obtain the Client’s prior written consent.

16.7 The individual to whom the personal data relate has the right:

to obtain from the Real Estate Company confirmation as to whether personal data concerning them are being processed,
to access personal data and the purposes of processing, and the categories of personal data concerned;
to information about the recipients or categories of recipients, including in third countries or international organisations;
to information about the envisaged period for which the personal data will be stored, or the criteria used to determine that period.

16.8 The individual to whom the personal data relate has the right to:

request from the Real Estate Company the rectification or erasure of personal data,
request from the Real Estate Company restriction of processing of personal data,
object to processing,
request that the Real Estate Company rectify inaccurate personal data without undue delay,
request that the Real Estate Company complete incomplete personal data,
have personal data transmitted directly from one real estate company to another where technically feasible,
lodge a complaint with the supervisory authority.

16.9 Where personal data are transferred to a third country or an international organisation, the individual to whom the personal data relate has the right to be informed of the appropriate safeguards relating to the transfer.

16.10 Where personal data are processed for direct marketing purposes, the individual to whom the personal data relate has the right to object at any time to the processing of personal data concerning them for such marketing, including profiling, insofar as it is related to such direct marketing.

17 Term of the Agreement and Termination

17.1 The brokerage agreement is concluded for a fixed term of nine (9) months, unless the parties agree on a shorter term.

17.2 After the expiry of the period referred to in the previous clause, the parties may conclude a new brokerage agreement.

17.3 The agreement shall terminate:

upon expiry of the term,
by termination of the brokerage agreement,
by performance of the brokerage agreement, and
in other cases provided by law.

17.4 The parties may terminate the brokerage agreement at any time, provided this is not contrary to good faith and fair dealing. Termination must be made in writing. In this case, the Client is obliged to reimburse the Real Estate Company for the actual costs of work already performed in accordance with the Real Estate Company’s price list.

17.5 The Client must notify the Real Estate Company immediately, and no later than within 3 days, if the transaction was concluded with a person not introduced by the Real Estate Company, and provide details of that transaction. In this case, the Client is obliged to reimburse the Real Estate Company for the actual costs of work already performed in accordance with the Real Estate Company’s price list.

18 Governing Law

18.1 The Code of Good Business Practices in Real Estate Transactions, adopted by the Association of Real Estate Brokerage Companies at the Chamber of Real Estate Business of the Chamber of Commerce and Industry of Slovenia (GZS), and Slovenian law, excluding conflict-of-law rules, shall apply to the interpretation of the brokerage agreement and the General Terms and Conditions, and to matters not regulated by the brokerage agreement and the General Terms and Conditions.

19 Dispute Resolution

19.1 Any disputes arising out of or in connection with this brokerage agreement shall be resolved amicably by the contracting parties.

19.2 If an amicable resolution is not possible, in cases involving consumer contracts, the competent court shall be the court in Kamnik.

19.3 If an amicable resolution is not possible, in cases involving contracts between business entities, the parties agree that any disagreement, dispute, or claim arising out of or in connection with this agreement, or arising from its breach, termination, or invalidity, shall be finally resolved by a panel of three arbitrators or a sole arbitrator appointed pursuant to the Rules of Arbitration Procedure before the Permanent Court of Arbitration at the Chamber of Commerce and Industry of Slovenia.

20 Validity and Publication of the General Terms and Conditions

20.1 These General Terms and Conditions apply as of 19. 11. 2025.

20.2 The General Terms and Conditions in force from time to time are published on the Real Estate Company’s premises in a visible place.

20.3 The invalidity, nullity, and/or unenforceability of individual provisions of the brokerage agreement or these General Terms and Conditions shall not affect the validity of the remaining provisions. The contracting parties undertake to replace any invalid, void, or unenforceable provision with a valid and enforceable provision that, in its content, comes closest to the objective the contracting parties sought to achieve with the invalid provision.

In Ljubljana, on 19. 11. 2025

RNP Real Estate, Anja Jenko s.p.